Gold Package2017-02-13T02:06:40+00:00

Gold Package – Monitoring + Alert + Phone Support

The Gold Monitoring + Alerts + Phone Support pack suits companies who: Have moderate IT demands and don’t want to worry about their IT.

  • Includes 1hr of fixes per month. Extra hour charged by our commercial rate
  • Remote Helpdesk Support
  • Management of Network Devices: Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances
  • Network Printer & Scanner Management
  • 24/7 Critical Uptime & Health Monitoring of Servers
  • Network Resource Monitoring
  • Removing access by Previous Provider
  • Vendor Management
  • Reporting
  • Assigned Dedicated Onboarding Senior Engineer
  • Assigned Dedicated IT Manager
  • Assigned Dedicated Team of 2-3 IT Engineers
  • Online access to your account any time
  • Submit support requests easily from desktop
  • Track ticket status from start to finish
  • Emergency Onsite Support
  • Remote Support of Servers & Network Resources
  • Standard After Hour Support
  • After Hour Priority Support
  • Line of Business Application Support
  • iPhone, BlackBerry, Android, Windows Phone Support
  • Network Printer & Scanner Support
  • Regular Scheduled Onsite Visits
  • Microsoft Updates & Patch Management
  • Onsite Support
  • 24/7 Monitoring of Workstations and Laptops
  • WAN/Internet Connectivity Monitoring
  • Router/Firewall/UTM Updates & Monitoring
  • System Log Checkup & Monitoring
  • Proactive Quick-Fixes (Limited to 15 Minutes)
  • Unlimited Proactive Fixes
  • Proactive Maintenance (Business Hours)
  • Proactive Maintenance (After Hours)
  • Yearly Physical Onsite Maintenance (Servers)
  • Full preventative fixes to Servers (Onsite)
  • Full preventative fixes to Servers (Remote Only)
  • Automated Proactive Fixes (Servers)
  • Automated Proactive Fixes (Workstations)
  • Continuous fine-tuning & software patches (Servers)
  • Quarterly Server HealthCheck
  • Managed OS Patching (Servers)
  • Managed OS Patching (Workstations)
  • WAN/Internet Connectivity Maintenance
  • Router/Firewall/UTM Maintenance
  • Assigned Dedicated Onboarding Senior Engineer

Interested?

Complete the form below and we will be in touch soon!