IT Services & Packages2018-03-05T02:41:45+00:00

IT SERVICES PACKAGES

We view technology as a significant enabler in reaching business objectives. Through our strong partnerships with leading global vendors, we can deliver the best technology capability in the most effective yet efficient way. We have specialist expertise across various areas including:

CHOOSE YOUR PACKAGE

BRONZE

Monitoring
  • Suits companies who have light IT demands, with internal people who can fix basic issues themselves.
  • Fixes not included
  • Remote Helpdesk Support
  • Management of Network Devices: Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances
  • Network Printer & Scanner Management
  • 24/7 Critical Uptime & Health Monitoring of Servers
  • Network Resource Monitoring
  • Removing access by Previous Provider
  • Vendor Management
  • Reporting
  • Assigned Dedicated Onboarding Senior Engineer

SILVER

Monitoring + Alerts
  • Suits companies who: Have light IT demands, with internal people who can fix basic issues themselves
  • Fixes charged by the hour
  • Remote Helpdesk Support
  • Management of Network Devices: Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances
  • Network Printer & Scanner Management
  • 24/7 Critical Uptime & Health Monitoring of Servers
  • Network Resource Monitoring
  • Removing access by Previous Provider
  • Vendor Management
  • Reporting
  • Assigned Dedicated Onboarding Senior Engineer
  • Assigned Dedicated IT Manager
  • Assigned Dedicated Team of 2-3 IT Engineers
  • Online access to your account any time
  • Submit support requests easily from desktop
  • Track ticket status from start to finish

GOLD

Monitoring + Alerts + Phone Support
  • Suits companies who: Have moderate IT demands and don’t want to worry about their IT.
  • Included 1hr of fixes per month. Extra hour charged by our commercial rate
  • Remote Helpdesk Support
  • Management of Network Devices: Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances
  • Network Printer & Scanner Management
  • 24/7 Critical Uptime & Health Monitoring of Servers
  • Network Resource Monitoring
  • Removing access by Previous Provider
  • Vendor Management
  • Reporting
  • Assigned Dedicated Onboarding Senior Engineer
  • Assigned Dedicated IT Manager
  • Assigned Dedicated Team of 2-3 IT Engineers
  • Online access to your account any time
  • Submit support requests easily from desktop
  • Track ticket status from start to finish
  • Emergency Onsite Support
  • Remote Support of Servers & Network Resources
  • Standard After Hour Support
  • After Hour Priority Support
  • Line of Business Application Support
  • iPhone, BlackBerry, Android, Windows Phone Support
  • Network Printer & Scanner Support
  • Regular Scheduled Onsite Visits
  • Microsoft Updates & Patch Management
  • Onsite Support
  • 24/7 Monitoring of Workstations and Laptops
  • WAN/Internet Connectivity Monitoring
  • Router/Firewall/UTM Updates & Monitoring
  • System Log Checkup & Monitoring
  • Proactive Quick-Fixes (Limited to 15 Minutes)
  • Unlimited Proactive Fixes
  • Proactive Maintenance (Business Hours)
  • Proactive Maintenance (After Hours)
  • Yearly Physical Onsite Maintenance (Servers)
  • Full preventative fixes to Servers (Onsite)
  • Full preventative fixes to Servers (Remote Only)
  • Automated Proactive Fixes (Servers)
  • Automated Proactive Fixes (Workstations)
  • Continuous fine-tuning & software patches (Servers)
  • Quarterly Server HealthCheck
  • Managed OS Patching (Servers)
  • Managed OS Patching (Workstations)
  • WAN/Internet Connectivity Maintenance
  • Router/Firewall/UTM Maintenance
  • Assigned Dedicated Onboarding Senior Engineer