Our Guarantees2017-03-27T03:02:25+00:00

OUR GUARANTEES

Audit guaranteeAudit Guarantee

Our audit practitioners are the best in the industry and guarantee productivity gains with savings attached. If we can’t reduce your costs you will receive 2 free Gold-Pass movie tickets

email guaranteeEmail Guarantee

Many vendors cause great frustration with prolonged or no responses to emails. We know we are the best and we put our money where our mouth is. If Cable Blu doesn’t respond to your emailed query within 4 hours*, we will refund you 5% of your next service invoice.

invoicing guaranteeInvoicing Guarantee

Many vendors cause great frustration with inaccurate billing. We know we are the best and we put our money where our mouth is.
If we make a mistake we will refund you 5% of your problematic invoice.

phone call guaranteePhone Call Guarantee

Many vendors cause great frustration with delayed or no responses to customer phone calls. We know we are the best and we put our money where our mouth is. If your customer engagement specialist doesn’t respond to your call within 4 hours*, we will refund you 5% of your next service invoice.

Uptime guaranteeUptime Guarantee

Cable Blu guarantees A3 device uptime of 95%*. If we are unable to perform to this standard, we will calculate and credit the value of all copies you would have performed during the time we missed the SLA.**

*based on standard operating hours of 9.00am to 5:00pm (excluding public holidays and weekends)
**based on customer average usageand use of a rolling average